U.S. RETURNS & CANCELLATIONS POLICY
RETURNS & CANCELLATIONS POLICY
BZZWORLD USA is certain you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 30 day return policy to all customer that have registered in BZZWORLD USA. If you are dissatisfied with any product for any reason, as long as the product was purchased directly from BZZWORLD USA and unopened, you may return the item in its original packaging, along with the original invoice, to BZZWORLD USA within 30 days of the purchase for a full refund of the purchase price less shipping and handling fees*. The Customer is responsible for the cost of return freight. Delivery charges will be debited to the Customer’s account for returning the product.
In order to facilitate the return process, the Customer is required to contact BZZWORLD USA Customer Service Department to obtain a Return Merchandise Authorization (RMA) Number. If a package is returned without an RMA Number, the refund may be delayed or refused.
An RMA Number is valid for ten (10) business days. The RMA Number must be written on the outside of the return shipping box and a completed Return Authorization form must be included in the return package. A refund will be processed within 7 - 10 business days following the receipt of an authorized return. All refunds will be in USA Dollars.
For additional information or assistance in processing a return, please contact our Customer Service Department at firstname.lastname@example.org or 877-778-3066.
We offer an exchange for any damaged/defective product. Kindly send us your exchange request at contact us, with the order number and reason for exchange within 7 days upon receipt of your product.
Damaged/defective product must be returned in order for us to process an exchange. An EA (Exchange Authorization) number will be issued by email once the damaged/defective product is verified. Exchanged product will be delivered within 7 working days upon verification of defects. Customer’s are responsible for shipping charges when returning damaged/defective product.
No Hidden Charges, No Recurring Billing
All purchases processed by BZZWORLD USA are one-time transactions. This means you will only be charged for the item(s) you purchased and will not be enrolled in any future automatic re-orders or recurring billing. We do not keep your credit card information on file and will not charge you for anything except for what is listed on your invoice.
* Re-stocking fee may apply depends on condition of the return product.